FREQUENTLY ASKED QUESTIONS
When can I expect to receive my order?
Typically orders are fulfilled between 7-15 business days after ordering.
If you'd like to follow up on the status of your order or did not receive tracking, please reach out using the form below or email us at: hello@fanjoy.co
What if I want to modify my order?
If you'd like to modify your order, please email us ASAP using the form below:
Am I guaranteed to receive the merch added to my cart?
Items are officially yours only when you've completed checkout and have received an order confirmation email. Otherwise, items will not be reserved for you when only added to your cart.
An item I want is sold out, when will it be available again?
We hope you're always able to grab the merch you're looking for but if you happen to miss a drop, please sign up for our newsletter at the bottom of the page for exclusive updates, discounts and more!
I'd like to make an exchange or return, how can I do so?
Please note, not all items are eligible for exchanges or returns. Please refer to the product page of the item(s) purchased to confirm. If you would like to return or exchange an item, please email us using the form below:
WE'D LOVE TO HEAR FROM YOU!
If your question or concern wasn't addressed in the FAQ above, please shoot us an email using the form below and we'll be sure to respond as soon as possible: