FREQUENTLY ASKED QUESTIONS

When can I expect to receive my order?

Typically orders are fulfilled between 7-15 business days after ordering.

If you'd like to follow up on the status of your order or did not receive tracking, please reach out using the form below or email us at: hello@fanjoy.co

What if I want to modify my order?

If you'd like to modify your order, please email us ASAP using the form below:

Am I guaranteed to receive the merch added to my cart?

Items are officially yours only when you've completed checkout and have received an order confirmation email. Otherwise, items will not be reserved for you when only added to your cart.

An item I want is sold out, when will it be available again?

We hope you're always able to grab the merch you're looking for but if you happen to miss a drop, please sign up for our newsletter at the bottom of the page for exclusive updates, discounts and more!

I'd like to make an exchange or return, how can I do so?

We are committed to sustainability and reducing waste. As all of our products are made-to-order, we are unable to offer returns or exchanges at this time.

Damages and Issues
Please inspect your order upon receipt and contact us immediately at hello@fanjoy.co if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Non-returnable Items
Since our products are custom-made to order, we cannot accept returns on any items. Additionally, we do not accept returns for hazardous materials, flammable liquids, gases, or perishable goods.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, as required by law. However, this applies only to unused and unworn items in their original packaging with proof of purchase. Please contact us at hello@fanjoy.co to initiate this process.

We appreciate your understanding and support in helping us reduce waste and create a more sustainable future.

WE'D LOVE TO HEAR FROM YOU!

If your question or concern wasn't addressed in the FAQ above, please shoot us an email using the form below and we'll be sure to respond as soon as possible:

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